Tired of wasting time on ticket backlogs, hunting for spare parts, or losing track of repair progress? Say goodbye to inefficiencies with ERP Cloud’s tailored Odoo solutions!
Designed specifically for tech repair centers, appliance service shops, and electronics repair businesses, Odoo empowers you to simplify your operations, boost efficiency, and deliver exceptional customer experiences.
How Can Odoo Transform Your Repair Business?
Streamline Helpdesk Tickets
Optimize All Repair Workflows
Effortless Inventory Management
Enhanced Customer Satisfaction
Smart Contract and Warranty Management
Integrated Accounting Features
Streamlined Helpdesk Ticket Management
Odoo’s Helpdesk module is a powerful tool for creating and managing customer tickets. It allows service centers to:
Features
- Automate ticket routing based on customer contracts or warranty status related to the product serial number.
- Track ticket progress through stages like "New," "Request Minimum Charge," "Repair Approved," and "Cancelled."
- Tickets linked to customer data, contracts, and warranties ensure that all information is accessible in one place.
- Automated warnings for expired warranties.
- Pop-ups displaying detailed serial number (SN) information for quick reference.
Automatically move tickets to specific stages based on custom predefined conditions.
- Once all conditions are satisfied, the ticket is routed to "Repair Approved" stage.
- Then, it will be automatically moved to the second team to proceed with the repair.
Comprehensive Repair Order Management
Odoo’s Repair module simplifies the entire repair process, from creating orders to tracking spare parts used.
Features
Create repair orders directly from tickets.
More Features
- Add spare parts and check forecasted quantity in the repair order. After confirming the repair order, an RFQ is created automatically for the unavailable products.
- Visual indicators for spare part availability (e.g., green for available, red for out of stock).
- Customized statuses for repair orders like "Waiting for Spare Parts" and "Under Repair."
Component status will show " not available " if at least one spare part is not available for reporting purpose.
Inventory and Replenishment Simplified
Inventory management is critical for service centers. Odoo’s Inventory module tracks stock levels and automates replenishment.
Features
Real-time stock tracking.
Automated replenishment when stock levels are low.
Contracts and Warranties Made Smarter
With Odoo, managing customer contracts and warranties is straightforward.
Features
- Easy creation and tracking of contracts and base warranties.
- Automated warnings for expired warranties.
- Integration with invoicing to apply minimum charges for expired warranties.
- Automated ticket routing based on warranty validity.
- Add serial numbers details related to the contract
Mastering Accounting with Odoo
Odoo’s out-of-the-box accounting features cater to a wide range of needs:
Features
- Create and automate invoices for services, repairs with used spare parts and contracts.
- Include minimum charges for custom specified conditions automatically.
Choose invoice preference while creating the invoice.
Draft invoice created with the used spare parts and minimum charge ready to be paid.
While proceeding with the payment, select journal, payment method, and the amount.
More Features
- Import bank statements and match transactions effortlessly
- Handle transactions with muti-currency.
- Manage VAT and generate tax reports compliant with local regulations.
- Automate invoicing, billing, payment reminders, recurring transactions, and expense tracking.
- Tailor reports, approval workflows, payment terms, and module integrations to your needs.
- Access dashboards and generate financial reports for P&L, cash flow, and customer statements.
Optimize Your Helpdesk and Repair Management with Odoo’s Smart Solutions!