Odoo Helpdesk Ticket

Odoo 14

January 25, 2021 by

Ismail Harake

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Odoo Helpdesk Ticket

Odoo Helpdesk is used as a tool to simplify the customer requests for a company. Most, if not all, businesses are implementing online assistance, in order to connect with their current and future customers. In addition, the Odoo helpdesk was created to assists business owners with customizing, organizing, sending, and receiving the customers' queries.

Implement Odoo Helpdesk Ticket

Odoo Helpdesk > Configuration > Ticket Subject

Choose the Name of the Subject and click Save.

Create Odoo Helpdesk Team

Odoo Helpdesk > Configuration > Helpdesk Team

Write one or two paragraphs describing your product or services.
To be successful your content needs to be useful to your readers.

Start with the customer – find out what they want and give it to them.

Select the Team Leader, and create the team name. You can also keep, or select, the team as the default.

Odoo Helpdesk is integrated with different Apps in Odoo ERP System. It's connected to Odoo Website, Odoo Lice Chat, CRM, and many other Apps provided by Odoo ERP System.

Helpdesk > Helpdesk Ticket

To check the tickets generated by Odoo Website.

Odoo Website > Registration image button

Fill in the required details, in order to register for a ticket.

Click Submit.

After submitting the ticket. You will receive an Odoo Ticket number on the website.

This signifies that the ticket has been reserved for the ticket holders and that the ticket holder is awaiting a response.

Odoo Helpdesk Dashboard

With the Odoo helpdesk ticket, the customer and the business are always connected. The Odoo helpdesk ticket connects the customers with the business and provides answers and solutions for their queries, by delivering the requests to the Helpdesk Team.

In addition, the Odoo helpdesk is integrated with different Apps, in order to help business owners to stay connected with every change that occurs during the business.