Livechat
Live Chat supports are common in all businesses. Most of the shoppers have an interest in digital communication strategies. Of all strategies, Live chat support is additionally distinguished instead of email or alternative social media.As a result of live chat provides a time period platform to speak with the service suppliers.
Also, this may cut back time consumption, and also the shoppers get an on the spot reply from them to resolve the problems. The chat is saved.
The shoppers also can inform their satisfactory level on the spot itself.
Using different channels Odoo will handle the live chat service. You will be able to set different messages to handle the welcome message, by message, and taking feedback.
Customers will send feedback and their responses and ratings are recorded within the side.
Apps > Live Chat
In order to create a new Channel.
Under the Channel Rules tab, you can set up the rules of your live support channel.
Click Add a line, to add channel rules.
You'll set rules in such a way that show the chat in those countries wherever you've got language proficiency to speak.
You'll hide chats in countries wherever you do not understand the language or wherever your company does not sell them.
To identify the country, GeoIP should be put in on your server, otherwise, the countries of the rule won't be taken into consideration.
Save changes once all particulars are properly entered. You've got 3 sensible buttons within the channel sessions, Happy, and head to the website.
At the initial stage, ‘Go-To website’ sensible button is in an unpublished stage.
Thus we've got to publish it initially.
Click on "head to website".
To publish the Website, click on "Unpublished".
Click on the chatbox that appeared on the button of your Website.
The "Chatbox" is active.
Insert the question within the chat box provided.
These chat, messages are going to be saved within the side.
One will see menus like Channels, visitors, reports, and configuration.
When the chat box is closed it will ask the viewer for feedback.
Live Chat Configuration in Odoo 13
Now we tend to area unit planning to have a glance at however we are able to build a Live Chat device o a web page.
1. Open the channel form and copy the script.
Search ‘Main Layout’ using the search.
3. Paste the derived code within the header tag and save the changes.
4. Currently refresh the webpage. thus you'll be able to see the chatter button.
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Livechat Module