Odoo After-Sales Support by ERP Cloud
We provide extensive support and ongoing optimization even after your project is completed.
A successful project doesn’t end at go-live. To keep your Odoo system running smoothly and continuously improving, we offer support for customizations, extensions, updates, maintenance, upgrades, and general consulting. Our customer support is highly flexible to meet your needs.
You can benefit from priority services and discounted hourly rates based on your requirements. The agreement also includes on-demand custom programming and upgrades for the latest Odoo version without high one-time costs.
Project Takeover Possibilities
Project Continuation
We can also assume responsibility for systems already in production. If you installed Odoo independently or implemented it with another partner, and the system is unfamiliar to ERP Cloud, we will need to conduct a comprehensive analysis before we can begin our support services. This analysis is billed separately.
Services Included in Our After-Sales Agreement
Assigned consultant
The consultant who assisted you during the project will continue to support you after sales.
Included monthly service hours
Monthly service hours are included based on the terms of your contract.
Premium support
After-sales contract appends priority management of error notifications and service requests.
Reduced hourly rates
Receive an additional discount on hourly rates for further enhancements and support.
24/7 support
We are among the few Odoo partners offering 24/7 support across our global locations.
Advance your Odoo platform
We upgrade your custom projects to the latest Odoo versions at no additional cost.